Contact Us
We’re here to help. If you have any questions about your order, our products, or need assistance with a return, please reach out using one of the methods below.
How to Reach Us
Email: info@croccssale.it.com
This is the best way to reach us for most inquiries, including return requests, damaged product reports, and order questions. We typically respond within 1–2 business days.
Phone: +1 203-947-3703
You can call us during our business hours. If you are calling about an existing order, please have your order number ready.
Business Address: 40A Nelson Avenue Unit 5, Provincetown, MA 02657, United States
Please use this address for returns (after receiving return instructions from us) or for any postal correspondence.
Business Hours
Monday through Friday, 9:00 AM – 6:00 PM Eastern Time (ET).
We are closed on Saturdays, Sundays, and major US public holidays. If you contact us outside of these hours, we will get back to you on the next business day.
What to Include When You Contact Us
To help us assist you as quickly as possible, please include:
Your full name
Your order number (if applicable)
A clear description of your question or issue
For damaged or defective items, please attach clear photos
Response Times
Email inquiries: 1–2 business days
Phone calls during business hours: Immediate (if all agents are busy, please leave a voicemail; we will return your call within one business day)
Sending Mail or Returns
For returns, please contact us first at info@croccssale.it.com to receive a return shipping label and instructions. Do not send returns to our address without first obtaining return authorization. For other correspondence (not returns), you may write to us at the business address above.
We look forward to assisting you.